Technical Services Team Member
Riaz Minai
Meet Riaz Minai, a member of our technical services team.
How long have you been at Bench Tree & what do you do?
- I've been here for 13 years. In my Technical Services role, I answer customer questions and trouble shoot/resolve their issues, 24/7.
What is the key to providing effective technical support?
- It's imparting an understanding of the topic at hand. People should come away from the conversation without any doubts or confusion, and their time is precious, so they appreciate brevity. I try to deliver this, every time.
What makes you effective in your role?
- My computer science and biochemistry background have helped. I used to work in a lab, which is a highly disciplined, methodical, & controlled environment. Developing software gave me the logical and programmatic side of things.
What are you most proud of during your time with us?
- O&G technologies generate a plethora of data, and when there's a failure, it can be overwhelming to evaluate that data. I help customers corral their logs, sift through them, spot correlations, and consolidate it all into a cohesive narrative in a report. It's very rewarding and I take pride in each report.
Riaz, thank you for all you do!
Coming Soon!
Bench Tree is excited to announce the launch of their Gamma-ST module, now available throughout the globe. The 175°C gamma solution offers customers dependable gamma measurements at a new low price. Through the use of Bench Tree’s PCBA design and manufacturing process, the Gamma module can extend battery life downhole and increase reliability. Temperature- and vibration-induced counts are a thing of the past when utilizing the Bench Tree Gamma module. The 15.40-in. chassis is designed as a drop-in replacement for all standard MWD systems. When run with Bench Tree’s 3D-I module and m+ Pulser, it can be configured into a short String MWD system, with all electronics housed in one pressure barrel, eliminating the need for multiple field-mated connectors.
