Bench Tree

Company Spotlight

November 2013 Newsletter

November 2013 Newsletter

Bench Tree: A Quality Partner Committed to Your Success

Drilling professionals depend on accurate, rugged and reliable equipment for profitable operations. Our goal is to stack the odds in your favor by supplying dependable components carefully engineered to deliver precision downhole data.

But there's much more to 'quality' than best-in-class products. That's why we supplement our proven product line with expert sales consultants, world-class repair and calibration services, extensive training and responsive support. At Bench Tree, we are committed to delivering the best total client experience in the business.

This pledge begins with the philosophy that each employee shares personal responsibility for delivering a quality user experience. Every Bench Tree employee completes a mandatory Quality Training course and signs a 'Quality Pledge' promising their unwavering commitment to uphold Bench Tree's rigorous standards.

We understand the lengths you go through to ensure the longevity of your tools and the accuracy of the information they provide. These real-world insights help us continually refine one of the industry's most demanding Quality Assurance Programs (QA). Beyond general quality training, our QA staff includes IPC-A-610 and IPC/WHMA-A-620 certified instructors (CIT) tasked with ensuring that all Production, Repair, Technical Service and select engineering personnel maintain IPC-A-610 certification.

This 'Acceptability of Electronic Assemblies' standard governs the quality of both Class 2 (surface) and Class 3(downhole) products and is our quality baseline. But at Bench Tree, we go well beyond this standard by defining even more stringent internal qualification criteria where necessary.

We build quality into every process, from product inception to final inspection, so each tool delivers unparalleled accuracy and reliability. Incoming components are inspected for conformance with stringent requirements. QA performs these same rigorous inspections on internally produced parts and assemblies as well.

Our manufacturing team conducts in-line inspections and routinely audits processes, procedures, assemblies and products throughout the factory. All personnel are empowered to identify and log issues as minor as a cosmetic scratch for corrective action. Logged issues are entered into a database for tracking, and corrective actions are reviewed by management on a weekly basis.Bench Tree's Technical Support team is IADC Rig Pass Certified by our certified in-house instructor to offer quality solutions and support at customer sites as needed. Additionally, we have an H2S certified trainer on staff to provide comprehensive safety training and certification to any staff member that may be called into the field where H2S may be present.

Bench Tree encourages all employees to pursue training and education opportunities with a goal of enriching their job performance, which in turn reinforces our commitment to quality. These initiatives help ensure our valued clients continuously operate at peak efficiency for a smooth, profitable venture.

Customer Survey Encourages Your Valuable Input!

At Bench Tree, we understand the most valuable feedback we can get comes from clients who depend on our products in the field. We are currently developing a customer questionnaire designed to make it fast and easy for you to submit ideas, suggestions and concerns. Responses will be tracked for use in developing and refining our products and services to better meet your needs. Watch for more information on this important quality initiative. We look forward to hearing from you soon!

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